Get in Touch.
Have questions about COO Studio? Need help with your certificates? We're here to help you succeed.
Contact Information
Email Support
For technical support, questions about features, or help getting started with COO Studio.
support@getcoostudio.comBusiness Hours
We typically respond to support emails within 24 hours during business days.
Volume Licensing
For organizations needing multiple licenses or enterprise solutions.
sales@coostudio.comSupport Guidelines
When Contacting Support
Please Include:
- • Your COO Studio version number
- • Operating system (macOS/Windows version)
- • Detailed description of the issue
- • Steps to reproduce the problem
- • Screenshots if applicable
Response Times:
- Technical Issues: 24-48 hours
- General Questions: 24 hours
- Sales Inquiries: 24 hours
Self-Help Resources
Before contacting support, you might find your answer in our comprehensive documentation:
About Our Company
WebMe Media Group Inc.
Location
Coquitlam, British Columbia, Canada
Company Website
webme.caFocus
Professional desktop software for businesses
Our Support Philosophy
We believe that great software comes with great support. When you purchase COO Studio, you're not just buying software—you're gaining access to a team that wants you to succeed.
Our support is included with your purchase, not an add-on service. We're here to help you get the most value from your investment in COO Studio.
"Your success with COO Studio is our success."
— The COO Studio Support Team
Critical Issues
If you're experiencing a critical issue that's preventing you from meeting export deadlines, please mark your email as "URGENT" in the subject line. We monitor for urgent requests and will prioritize your case.
Example: "URGENT - Cannot generate certificates for shipment today"
Ready to get started?
Launch COO Studio today and experience professional certificate of origin software with support you can count on.